INNOVATIV SUPPORT
Gain all of the benefits of open source software designed specifically for higher education plus top-quality, professional support from a commercial vendor. Innovativ's innovative Cooperative Support program assures the reliability of institutions’ environments and helps drive the progress of the community source project.
Innovativ offers managed and on-demand support services for Open Source solutions Kuali Rice, Kuali Coeus, Kuali Financials, Bedework and commercial solution PeopleSoft HCM/Financials/Campus Solutions.
Through this program, institutions gain access to a dedicated support team of expert developers and administrators, each possessing experience in the community project. All support cases are handled directly by these experts right from the start - there are no support tiers to navigate to get to the person who can truly solve your problems.
GOOD FOR YOU
Cooperative Support subscribers receive:
• An accountable commercial support provider that stands behind your deployment
• Depending upon your support needs, a minimum of weekday to a maximum of 24 x 7, direct access to dedicated support and development resources
• Assistance with general questions, configuration issues, and tuning advice
• Access to expert developers to fix the bugs affecting your environment
• Total visibility and direct influence over our development priorities
• Ongoing maintenance for past, present, and future releases
GOOD FOR THE COMMUNITY
As our developers fix bugs and make enhancements for the Cooperative Support subscribers, they also work directly with the community project to include these changes in future releases. This helps to ensure that your changes become a permanent part of the core project.
Cooperative Support answers the support question for institutions evaluating open source projects, removing a significant barrier-to-entry, making the project more marketable, and thereby increasing community membership and participation.
Work done for the Cooperative Support subscribers improves the community project by fixing bugs, resolving issues, and adding enhancements, all increasing project stability and longevity.
GOOD FOR THE FUTURE
Cooperative Support is a sustainable business model, ensuring that your support provider will be there long-term. Cooperative Support benefits Innovativ with:
• Reputation and visibility
• Client relationships and opportunities to sell additional products and services
• Improvements to the project codebase making the project more marketable and serviceable
• Extensions and Additions to the project codebase
• Increasing knowledge and experience with the project
• Growing the staff of experienced resource to support Kuali
